■Name of the Selling Entity

Roseau Pensant Inc.

 

 ■Sales Manager

Hidenobu Kambaru

 

 ■Address

7-3-16 Roppongi, Minato-ku, Tokyo 106-0032

 

 ■Contact for inquiries

Customer Support (Weekdays 10:00-18:00)

E-mail address: japanmania@roseaupensant.jp

*We are closed during the year-end and New Year holidays, Saturdays, Sundays, and national holidays.

 

 ■Product Prices

Tax-included prices are shown on each product page.

 

 ■Required amount of money other than the product price

Shipping fee: 700 yen (tax included)

 

 ■Payment Methods

We accept payment by credit card, paypal, AmazonPay.

 

■Payment deadline

Credit card / AmazonPay: Immediate payment

 

■Product Sales Limitations

The number of items that can be purchased by one person varies depending on the product.

The maximum number of items that can be sold is the number of items selected in the "Quantity" section of each product page.

The credit card must be in the name of the person who is the purchaser of the product.

Please note that we may refuse the use of credit cards unless the credit card is in the name of the customer.

 

Delivery time and method of delivery of products

We usually deliver within 15 days (excluding Saturdays, Sundays, and holidays) after we receive your order.

However, if there is a rush of orders, delivery may be delayed.

Please note that we may not be able to meet your request due to the transportation route. Please understand in advance.

 

■Returns, Exchanges, and Cancellations

If you receive an item that is dirty, damaged, or different from the item you ordered, please contact Japan Mania customer support within 7 days of receipt.

We will accept returns or exchanges (while supplies last).

 

Please return all items that have been shipped to us for exchange or other reasons.

If any item is missing, such as the delivery slip or merchandise included in the package, we will not be able to accept the return or exchange.

 

■Examples of products subject to exchange

-Products that are obviously defective in terms of product specifications

-Products that are defaced or damaged in shipping (excluding defaced or damaged packaging)

-Merchandise that is different from the product described in the order completion e-mail

 

■Examples of products that are not subject to exchange

-Products returned without prior notice

-Products returned for the member's convenience (e.g., different image, wrong order, etc.)

-Merchandise that has been in the customer's possession for more than 8 days after arrival

-Products that have already been used

-Merchandise that has been stained or scratched, or has an odor such as perfume or cigarettes

-In the event that the condition of the merchandise at the time of return is significantly

-different from that at the time of delivery

-Products that are not part of a set(we cannot accept items that are missing even a single item such as the delivery slip, catalog, etc. included in the package.Please send back all the set items together with all the contents of the set.)

-Merchandise that has had a delivery slip affixed to the shoe box, etc.

-Products purchased outside of this website

-In case we are not at fault

*We may issue a refund for items that are out of stock at the time of exchange.

*In case of defective items, please contact customer support so that we can check the status.