Legal notice

Notation based on the Act on Specified Commercial Transactions

 

■Name of the Selling Entity

Roseau Pensant Inc.

■Sales Manager

Hidenobu Kambaru

■Address

7-3-16 Roppongi, Minato-ku, Tokyo 106-0032

■Contact for inquiries

Customer Support (Weekdays 10:00-18:00)

E-mail address: info@japanmania.shop

*We are closed during the year-end and New Year holidays, Saturdays, Sundays, and national holidays.

■Product Prices

Each product page shows the price including Japanese consumption tax. For purchases from countries not subject to Japanese consumption tax, the prices shown do not include the tax.

■Required amount of money other than the product price

Shipping charges (amounts vary depending on the product and country of delivery), Duties and Taxes (duties and taxes may apply depending on the destination and product purchased).

■Payment Methods

We accept payment by credit card, Google Pay

■Payment deadline

Credit card: Immediate payment

■Product Sales Limitations

The number of items that can be purchased by one person varies depending on the product.

The maximum number of items that can be sold is the number of items selected in the "Quantity" section of each product page.

The credit card must be in the name of the person who is the purchaser of the product.

Please note that we may refuse the use of credit cards unless the credit card is in the name of the customer.

■Delivery time and method of delivery of products

Orders are usually dispatched from the warehouse within 5 working days (excluding Saturdays, Sundays and public holidays) after receipt of the order.

However, please note that delivery may be delayed if there is a rush of orders.

The delivery time may vary depending on the country of residence of the customer.

Please note that delivery may not always be possible due to transport routes. Please understand this in advance.

■Returns, Exchanges, and Cancellations

Orders cannot be cancelled after completion under any circumstances, except in the case of the arrival of goods that are different from those ordered or if the goods are faulty.

In addition, we cannot accept any returns at the customer's convenience.

Please note that no refunds will be accepted if the order is returned without notification or if the return or cancellation is due to refusal to receive the goods.

If you receive an item that is not what you ordered, or if the item is faulty, please contact us (info@japanmania.shop) with your order number and details within 7 days of receipt of the item.

We will inspect the condition of the goods and, if we are able to confirm the error or defect, we will replace the goods if they are in stock or refund you if they are not in stock.

If the delivery cannot be completed even after about a week has passed since the missed delivery slip was posted, or if the delivery cannot be completed due to an incomplete address or inability to contact the customer, the delivery charge will not be refunded.

Enquiry email address

info@japanmania.shop